Legal & contact details
The information the Electronic Communications and Transactions Act (section 43) requires us to give you.
Who we are
- Legal name
- Dominique Montaque Gilbert
- Trading as
- Property HQ
- Legal status
- Sole proprietor
- Registration number
- Not applicable - sole proprietor
- VAT
- Not registered for VAT
- Directors / owner
- Information Officer
- the owner/director of Dominique Montaque Gilbert, contact via the contact form at /contact
- Self-regulatory bodies and codes of conduct
- We don't belong to a self-regulatory or accreditation body and don't subscribe to a code of conduct.
How to reach us
- Physical address
(for service of legal documents) - 37 Vincent, Vincent, East London, South Africa
- Postal address
- Same as physical address
- Email
(support, complaints, notices) - [email protected]
- Contact form
- propertyhq.co.za/contact (reaches the same inbox)
- Telephone
- 0723673367 - not a support line; please email us
- Website
- propertyhq.co.za
What we offer
Property HQ is an online service for South African property: calculators (affordability, bond, transfer duty, costs of buying, yield, cash flow and more), area and market information, property listings by private sellers and estate agents, and a community. The Free plan costs nothing; paid plans add features. What each plan includes and costs is on the membership page.
Paying
- Payments are processed by PayFast, which accepts card, Instant EFT and the other methods it shows at checkout. We never see or store your card or bank details.
- Paid plans are monthly (renewing every month until you cancel on the Billing page) or annual (a fixed term of 12 months, paid once, that doesn't renew by itself - we email you 40 to 80 business days before it ends). They are not refunded except as our refund policy sets out.
- Delivery is online and immediate: your plan's features are switched on as soon as PayFast confirms the payment.
- Your record of each transaction: an invoice on the Billing page, which you can view, print or save at any time (kept for 5 years).
Security
The site is served only over HTTPS. Payments happen on PayFast's PCI-DSS certified pages. Passwords and one-time email links are stored only as hashes. More in our privacy notice.
Where our figures come from
We use public information from these sources, credited where it appears. No personal information comes from them.
- South African Revenue Service (SARS) - Transfer duty, income tax, capital gains tax and non-resident withholding tables
- South African Reserve Bank (SARB) - Prime and repo rates, and CPI inflation
- National Credit Act regulations (National Credit Regulator) - Minimum living costs a lender must allow for (Affordability Assessment Regulations, Regulation 23A) - used in the affordability calculator
- European Central Bank, via Frankfurter - Exchange rates for showing amounts in other currencies
- South African Police Service (SAPS) - Crime statistics per police station
- National Treasury - Municipal Money - Municipalities and their Auditor-General audit outcomes
- OpenStreetMap contributors - Map data, suburb locations, nearby places, and the names of South Africa's suburbs and towns offered when you search or list - our list made from it is available under the ODbL on request (© OpenStreetMap contributors, ODbL)
- Geofabrik GmbH - Processes the OpenStreetMap file for South Africa that our list of suburbs and towns is read from each month
- OpenFreeMap and OpenMapTiles - The map images drawn from OpenStreetMap data
- Statistics South Africa (Stats SA) - Residential Property Price Index by province and metro (P0160), from Deeds Office sales - suburb prices brought up to today, and growth
- City of Cape Town open data - Median municipal valuation of freehold homes per suburb (general valuations)
- Municipal valuation rolls - Suburb medians from rolls municipalities supply (public documents under the Municipal Property Rates Act) - owners are never stored
- Listings on Property HQ - Live median asking prices and rents; once a suburb has enough, prices and rents agreed on homes sold or let here
- Property HQ's own estimates - Rough-guide figures where nothing measured exists yet - labelled "Estimate" and never ranked
Policies
- Terms of use and subscription terms
- Privacy notice (POPIA)
- Cancellation and refunds
- Community guidelines and reporting content
- PAIA manual: available on request through the contact form
Complaints and disputes
Email us at [email protected] (or use the contact form) and we'll reply as soon as we can, normally within 5 working days - see section 14 of our terms. If we can't resolve it together, the dispute may be referred to alternative dispute resolution - such as the Consumer Goods and Services Ombud (cgso.org.za) or mediation - without limiting your rights under the Consumer Protection Act. Privacy complaints may also go to the Information Regulator (inforegulator.org.za).